Online Customer Service and Alternatives
ADEQ offers many of the services online that you might otherwise transact in person. Our goal is to provide citizens with a more convenient and efficient means to interact with our agency. If at any time you choose not to proceed with an online transaction, your choice will in no way affect your ability to receive our services. If you prefer to deal with us in person, you may do so at ADEQ.
Collection and Use of Information
Information Collected and Stored Automatically - The web server that hosts ADEQ's web site automatically gathers certain information about the visit in a standard log file. This information never identifies you personally and consists of only the following items:
The Internet domain from which you access the web site (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain);
The IP address from which you access the website (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web); and
The date and time of your access
We use this information to gather statistics about the amount of use the site receives. Again, we do not automatically record information about you as an individual. ADEQ does not share, sell or otherwise disseminate this information. In some limited cases, ADEQ may offer customers the option of using "cookies" to facilitate navigation of the web site without having to re-enter login information. The cookies only hold the user's login name and encrypted password. Users may delete their cookies at any time. Cookies will automatically expire after a certain period of inactivity.
Information You Provide - Information collected from an application submitted online will be treated in the same manner as the information collected from an application submitted on a hard copy to ADEQ. Please know that the information you disclose to the agency will generally become a matter of public record pursuant to A. R. S. § 39-121, et seq., which means that ADEQ may be required to provide certain information in response to a public records request or in response to a warrant, subpoena, or other court order.
Please be assured that your personal information will be held in strict confidence while ADEQ processes your online transaction. ADEQ will not share, sell or otherwise disseminate this information to any outside person or entity, except as required or authorized by law.
If you choose to provide us with personal information -- by filling out a form with your personal information and submitting it to us from this web site, we use that information to respond to your message and to help us get you the information you have requested. We only share the information you provide with another agency if your inquiry relates to that agency, or as otherwise required by law. Moreover, we do not create an individual profile with the information you provide or give it to any private organizations. ADEQ does not collect information for commercial marketing.
For site security purposes and to ensure that this service remains available to all users, ADEQ employs industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
Other External Links Disclaimer
This policy may be updated or revised from time to time, so please check back periodically to receive advance notice of any substantive changes to the manner in which the information you disclose on this web site may be collected, used, or disseminated.
Contact us with questions or comments about the information presented here >